December 6, 2007

“Use Quantitative Risk Metrics to
Help Improve Security and IT Efficiency”

Key Note Presenter: Peter Tippett
Vice President for Research and Intelligence
for Verizon Business Security Solutions,
powered by Cybertrust
and the Chief Scientist of ICSA Labs.

Bio

Photo by Jim Burger
Peter Tippett is a vice president research and technology for Verizon Business, Security Solutions powered by Cybertrust and the Chief Scientist of ICSA Labs.
An information security pioneer, Tippett has led the computer security industry for more than 20 years, initially as a vendor of security products and, over the past 15 years, as a key strategist. He is widely credited with creating the first commercial anti-virus product which later became Norton Anti-virus where he led the first $300 Million in revenue growth. Tippett is currently best known for his creation of pragmatic enterprise risk metrics and large, risk intelligence and compliance management programs for enterprises. For example the Cybertrust “Security Management Program” has served over 1,000 organizations for 11 years yielding over 40-fold risk reduction with gross margins to Cybertrust exceeding 75% and with a recurring revenue renewal rate exceeding 80%. In addition to start-up and small company CEO positions, Tippett has led large software development, product management, production labs, technology research and intelligence teams in his business career. Tippett makes the relationship with each customer a mutual learning experience with a business-focused philosophy that drives IT practices to be better understood, more effective and more efficient. Experience and Accomplishments
Dr. Tippett studied under two different Nobel Prize laureates at Rockefeller University and has both an MD and a Ph.D. from Case Western Reserve University. He was recently appointed by President Bush to serve on the President’s Information Technology Advisory Committee (PITAC) to help guide the US efforts in Healthcare IT, Information Security and Computational Sciences research. InfoWorld recognized Dr. Tippett as one of the 25 Most Influential CTO’s for 2002. In 1998 he was awarded the Ernst & Young Entrepreneur of the Year and led ICSA Labs to the Inc 500 list. Tippett was the founding Executive Publisher of Information Security Magazine (5 year term). He has written many articles, papers and chapters on IT and information security topics, is widely quoted, and has contributed to numerous television, radio, and other news and feature stories. He is a frequent strategic advisor to large enterprises, and government agencies including the Joint Chiefs of Staff during desert storm. Earlier, Tippett pioneered and commercialized a string of now-common technologies including what is now called the “Recovery Disk,” processor image signatures, using hash-tables for trusted file execution and anomaly detection, aspects of mail merge and “un-do”,. He ran one of the largest “open source” bulletin boards for CPM software before the first PC was created and was president of the Osborne Group in the early 1980’s. Tippett is a life-long commercial pilot and has held the highest amateur and commercial radio engineer certifications.

Education and Certifications

Kalamazoo College, Kalamazoo, Michigan, B.A., Biology, 1975
Rockefeller University, NY, NY. 1975-76 Research Assistant to R.B. Merrifield (Nobel Prize, 1984) and Stanford Moore (Nobel Prize, 1972)
Case Western Reserve University, Ph.D., Biochemistry, 1981
Case Western Reserve University, M.D., 1983
American Board of Internal Medicine Certified 1987

Keynote Discussion

Dr. Tippett will present recent data from Verizon Business’ Network, Underground, Labs, and Risk Intelligence operations, and will show how enterprises can get more information security “bang for the buck.” He will describe the common logic errors, organizational issues, compliance drivers and market issues that often lead enterprises to do unnecessary and ill-advised information security work while missing out on “low-hanging fruit” countermeasures, processes, and technologies that can get the job done.

Dr. Tippett will provide a pragmatic discussion that highlights significant data collection, analysis and intelligence operations in seven main areas:
1. Threat and Vulnerability Intelligence
2. Underground Intelligence
3. ICSA Labs Intelligence
4. Forensics Intelligence
5. MSS Intelligence
6. Network Intelligence
7. Risk Intelligence

Presenter: JR Magee
Cisco Unified Communications
for Cisco


We are on the cusp of a new era where the Internet is transforming organizations large and small, and creating an entirely new environment for today’s workforce to communicate, collaborate and achieve. A new era of economic growth, productivity and Internet-driven collaboration technologies are at the core of this transformation. Changing the very nature of work, these technologies are driving the rapid evolution of the workspace, where the desktop is complemented, and in some cases replaced, by smart phones and devices driven by a network-based platform.
As the value of information technology moves from the edge of the network into the core we will see a corresponding transition from transactional communications like phone calls and email to continuous collaborative experiences, similar to today’s social networking. Not only do we now expect to be able to connect to everyone from everywhere through every device—we expect it to be seamless, secure and simple. The intelligent network is what is making this possible.

Collaboration is the future. It is about what we can do together. And collaboration within and between organizations worldwide is accelerating. It is enabled by technology and a change in behavior. Geographically dispersed, cross-functional teams create a virtual boundary-free workspace to capture new opportunities created with consumer and providers from around the world. Investments in unified communications help people work together more efficiently. In particular, collaborative, information search and communications technologies fuel productivity by giving employees ready access to relevant information. Organizations are flatter and more decentralized. At the heart of these changes is the simple premise of connections and information.

Once upon a time, e-commerce and e-operations drove the Internet debate, but now it’s clear we have entered the second phase of the Internet. Although collaborative technologies and ‘Web 2.0’ have been around for many years, employing them throughout entire organizations will deliver a new generation of productivity and growth.

The Ultimate Leverage: Effective Use of Shared Services

Presenter: Susan Hogan
Principal
for Deloitte Consulting

Presenter: Neil Brown
Director
for Deloitte Consulting

In a time of stringent budgets and a desire to be prudent with taxpayer money, government agencies are under pressure to look for ways to improve the productivity of their information technology services. Additionally, in order to meet the service demands of the modern citizen, it is imperative that government IT organizations be able to develop, deploy and maintain leading-edge applications. Of course this requires access to highly skilled specific, and sometimes scarce, technical skills.
One of the ways to manage this issue is through an effective shared services model. Shared services is an organizational strategy to eliminate redundancy and optimize efficiency through the virtual or physical centralization of support resources with a focus of deploying these skills across several initiatives. Benefits from a shared services model include improved ability to leverage scale, enhanced service quality and consistent process, standards, and checks to improve internal controls and staffing flexibility. .
Ultimately, shared services enables you to deploy your resources, both people and money, on the most productive processes. Through the sharing of case studies and key findings from Deloitte Consulting’s 2007 Global Shared Services survey you will learn:

1) What shared services is and various technology service delivery models
2) The business case for shared services
3) Creating a shared services environment
4) How to best integrate shared services within your organization
5) The mistakes made by others

Presenter: Pete Nash
Chief Security Advisor
for Microsoft State and Local Government

This security briefing is intended to examine the changing role of patch management in the enterprise. We also will provide an update on investments being made by Microsoft to help you move beyond patching to a true layered security model.

NOTE: This presentation is intended to be non-product focused. While products or technologies are used as examples, it is very clear many alternatives exist to each. As well, 90% of the technologies used as examples are either a) free downloads or b) included in the Windows platform (like IPSec). The remaining 10% are future products whose pricing is TBD or about which we get many customer inquiries (i.e. our A/V strategy)

Agenda
1. Overall security and risk management framework

2. System integrity
a. Security Development Lifecycle
b. Patch management

3. Identity management
a. Trustworthy Identity
b. Metadirectory
c. Rights Management Services

4. Client protection
a. Anti-spyware
b. Anti-virus and spam

5. Server protection

6. Network protection
a. IPSec network segmentation
b. Network Access Protection

7. Summary, Q&A.

Presenter: Edwin K. (Ed) Schaffner
Global Director, Physical Security Solutions
Unisys Corporation

Bio

Mr. Schaffner is global director of video surveillance, physical access control, multi-modal biometrics applications for law enforcement and border control, personnel and asset tracking, and security operations centers. He is responsible for developing and coordinating Unisys go-to-market sales strategy, solutions, products and bids worldwide.

During his 12-year tenure with Unisys, Mr. Schaffner has created and managed successful security initiatives in the federal and public sector markets. He has extensive experience with setting up repeatable solutions for identifying personnel, tracking assets, sharing information, communications, and interoperability. He is a thought leader behind the development of the Unisys Security Center of Excellence in Reston, Va., and a major contributor to Unisys security program, focusing on the integration of new and emerging technologies. He also is responsible for establishing global alliances with other vendors for the continued enhancement of Unisys global security solutions.

Mr. Schaffner has more than 20 years of experience leading research and development, integration, and information security programs - spanning command and control, intelligence, transportation, and information systems domains - in support of the departments of Defense, State, Treasury and Agriculture, as well as the General Services Administration and the intelligence community. He has contributed to numerous critcal security programs for the federal government, including GSA Safeguard Contract, Biometrics R&D Support projects within the Department of Defense, and the Personal Identification Pilot Study for the Army Research Laboratory, which integrated iris and face recognition technologies to produce a positive access control solution.

Mr. Schaffner is a veteran of more than 20 years of service in the U.S. Air Force. He has been recognized and decorated many times for his leadership and technology innovation in the areas of transportation, and command and control. His understanding of functional requirements and technology and his foresight have enabled him to serve in key roles during the development of systems that posture TRANSCOM and the Air Mobility Command to meet the mission needs of the 21st century.

Abstract

Identity is the core of any security solution. Since 9/11, governments, industry and academia have invested enormous sums into the development of new technologies to identify people. Their investments are paying off with rapid advancements in biometric technologies and related applications. From border and access control to the detection of criminal activity and the identification of the perpetrators, biometrics, video analytics and other high-tech solutions are quickly becoming the security tools of choice for creating a safer, more secure world. This presentation examines several advanced security applications of biometrics in intelligent video surveillance and alerting, identification and verification of identity, criminal investigation, and access control. It will provide the audience with an overview of recent advancements and a look at the future.

Presenter: Barbara Brucker
Business Intelligence Architect
for Microsoft

Performance Management allows Government officials to monitor, analyze, and plan their business as well as drive alignment, accountability, and actionable insight across the organization.

Business executives can drive accountability and alignment across and up-and-down the organization.
Information workers can monitor, analyze, and plan activities with an integrated and collaborative solution.
IT managers can drive better adoption and compliance by enabling organizations to better associate business intelligence and corporate performance.
This session on Performance Management including scorecards, dashboards, management reporting, analytics, planning, budgeting, forecasting, and consolidation.

Performance Management provides Government officials with critical visibility into the factors impacting their business, allowing them to make decisions and take actions that drive better business outcomes. Performance Management empowers the broadest number of employees—executives, managers, and front-line employees—to contribute to plans and have better access to tailored information, helping them take actions that improve citizen relationships, reduce costs, and increase services. Progress can be monitored and analyzed through personalized scorecards through the familiar and easy-to-use Microsoft Office environment.

Integrated performance management - provides all of the functionality that is needed in a single, integrated application including scorecards, dashboards, management reporting, analytics, planning, budgeting, forecasting, and consolidation. With performance management, Governments can better understand variances between plan and actual, quickly analyze root-causes, and recast plans when necessary. Business users shape their plans the way they think about their business. Performance Management can help business users with the ability to define, modify, and maintain their plans easily. The application handles the sophistication of the company business processes (rules, logic, calculations, and workflows) while helping more users contribute to the performance management process.
This session will also focus on:
Flexibility to handle complex environments. Use a model-driven approach to make it easier to create corporate models for scorecards, analytics, and plans that can also be used for departmental-level performance management. Provide synchronized models up and down the organization as well as across departments, users can more easily get a consistent view of organizational performance.
Reducing complexity for IT and for the business. Enable Governments to broadly deliver performance management across the organization by rapidly bringing together the power of Microsoft Office and the performance, scalability, and security of common databases. also helps IT better support corporate governance through the ability the audit the performance management process as well as control versions and report on the processes.

Presented by: Jeffrey Irland
Unisys, Director
Enterprise Security Initiatives

Bio

Jeffrey Irland is a senior member of a Unisys security team responsible for defining, developing and delivering Unisys asset tracking and supply chain solutions. Mr. Irland’s expertise is in the creative use of RFID, GPS, barcode, sensors and wireless technologies. His current endeavors include developing solutions for tool tracking via passive RFID, high-value asset tacking via RFID and GPS, and pharmaceutical tracking integrated with cold chain management. Mr. Irland represents Unisys on the EPCGlobal standards body for the development of electronic product codes using RFID. Previously, Mr. Irland was a member of a Unisys team supporting Operation Safe Commerce, a U.S. government program focused on securing container shipments worldwide, and held successively senior positions with AT&T and then Cap Gemini Ernst & Young. He began his career at Bell Laboratories where his research and development focus was on microwave radio interference and fading models, network optimization algorithms, and large operation support systems. He holds a BS in Electrical Engineering from Clarkson University and an MS in Electrical Engineering from Purdue University.

Abstract
As if on a rollercoaster, RFID rocketed from relative obscurity to piquing absurd expectations to being declared a failure in recent years. The reality is that use of RFID has been steadily growing for more than 40 years and its prospects for future growth are tremendous. In this presentation, I will show how RFID is used today and what’s emerging for the public sector, including valuable new applications for establishing security credentials, tracking and managing high value assets (vehicles, PCs, servers, etc…) and supporting emergency management processes.

Presenter: Karen Sarabok
Principal Consultant, Owner
for Momentum

Presenter: Emily Iem
Senior Consultant
for Momentum


BIO
Karen Sarabok, MBA is a Principal Consultant and Co-Owner for Momentum, Inc., a professional services company focusing on business consulting, enabling technologies and project management disciplines. She has a solid background in strategic planning, program office organization and deployment, multiple project portfolio management, management of multi-million dollar projects consisting of engineering, manufacturing, information technology and construction initiatives, project management methodology development, business process design, knowledge management, and organizational learning. She is a Co-founder and past President of the Keystone Chapter of the Project Management Institute.

Karen has extensive hands-on experience preparing, reviewing and administering proposal efforts. As part of this effort, she is accountable for optimizing the efficiency, effectiveness and economy of service described by the contract, balancing costs against risks and actively managing the customer provider relationship. Through various projects, Ms. Sarabok is a dynamic team leader managing teams that consist of client resources, subcontracted resources and Momentum, Inc. resources. She is familiar with the Federal Acquisitions Regulations and its supplements and has the ability to perform a wide range of contract management and administration related to various types of contracts and contract vehicles.

BIO
Emily Iem, PMP, CCSPA is a Senior Consultant for Momentum, Inc., a professional services company focusing on business consulting, enabling technologies and project management disciplines. She is an experienced certified project management professional, business analyst and team lead proficient in speaking Spanish.
Emily is a self managed and motivated problem solver that has the discipline to manage independent projects. She possesses six years of experience in financial expertise (A/R, debt collection, cash management, and federal and state compliance), project management, team leadership and independent project services. Emily’s leadership and decision making skills make her an outstanding asset. These skills have been instrumental in her role as President of the Board of Directors, in establishing of the Harrisburg, Pennsylvania Chapter of the International Institute of Business Analysis (IIBA™).

ABSTRACT
The increasing complexity of the business world necessitates an ability to coordinate, manage, and report on activities across the enterprise. There is a predictable course of growth for any organization: The number of initiatives increases. These initiatives begin to be dealt with in terms of projects (initiatives that deliver a single unique product or service) or projects (efforts impacting a number of business units and delivering a strategic business objective). The need to deliver these initiatives efficiently and effectively increases. Being able to manage these projects and projects individually is challenging enough, let alone managing across several projects and projects, many of which rely on the same subject matter experts and affect the same functional areas within the organization.

Coordination of projects and projects is only part of the battle to keep an organization competitive in today's marketplace. It is also critical to be aware of all of the projects and projects underway, as well as each one’s relative health. The organization must ensure that the most important projects and projects—those that best deliver value—have priority access to the necessary resources and will produce results within an appropriate timeframe.

Enterprise project management means managing all initiatives that are not part of day-to-day operations as projects or projects, as well as establishing the infrastructure and culture necessary to do so. That infrastructure is the project management office, a business unit focused on the efficient management of projects and projects within the enterprise. A project management office, in its most mature form, enables the enterprise to coordinate, analyze, report, and support its various projects and projects with the appropriate tools, techniques, training, coaching, and guidance.

The implementation of enterprise project management is a substantial undertaking, and it is essential to remember that all change, especially change involving the entire organization, takes time. The establishment of the infrastructure necessary to support this endeavor—the project management office—is only part of the solution. The organization must be prepared to allow its culture to evolve and to do business in a different way in order to succeed.

Tyler Muth, Solution Architect
Oracle Public Sector

Bio
Tyler Muth is a Solution Architect with Oracle Public Sector specializing in database and application security. He was one of the early developers to join the Application Express (formerly HTML DB) development team where he worked for over 5 years developing a database centric development tool. Tyler has been a technical reviewer of several of Tom Kyte's books, served as a contributing author on asktom.oracle.com, and managed some of the busiest internal and external production systems at Oracle.

Abstract
Given the number of recent security breaches, security is one of the most important concerns in the IT world today. Security cannot be defined by a feature or a product, it's a mindset that needs to be applied to all levels of critical IT sytems. This session will cover many aspects of security, including: physical security, social engineering, database defense-in-depth, web security, and identity preservation. More specific examples will focus on encrypting data on disk, securing data in the database, and web security including SQL Injection. These examples will use Oracle technology, but most of the concepts are broadly applicable to other popular database and web architectures.

Presenter: Dan Gilbert
Client Industry Executive
for EDS

Presenter: John Sindelar
Client Industry Executive
for EDS

Mr. Gilbert and Mr. Sindelar will address the implementation of electronic government as a key strategy in delivering more effective, efficient and transparent government services to citizens worldwide.

Mr. Gilbert has helped governments around the world develop or improve their service strategy including Belgium, Canada, China, Italy, Mexico, the United Kingdom and the United States. Specifically, he will discuss citizen-centric government, the ability to improve public services while making more effective service decisions, the assessment of public value, and information technology’s role in government service transformation. He will discuss global trends in the citizen service market and the emphasis different governments place on IT-enabled transformation based on their policy agenda.

Mr. Sindelar joined EDS after 27 years in the General Services Administration, and working with the Office of Management and Budget, was a leader in helping to develop and implement federal policies key to the implementation of electronic government from 2001 to 2006. He will discuss policy development and electronic government implementation at the federal level that has particular significance for state and local governments needing to cut costs and increase effectiveness. He will provide an outlook for the future of electronic government efforts including the drive to create a shared service environment for common business processes through the effective use of technology.

Presenter: Stewart Hair
Managing Director, Infrastructure Services
for EDS Data Center Services

Transforming your business to the virtualized enterprise requires planning and consideration of your risks and the benefits. With each aspect of your business, what adjustments need to take place? What are the financial, cultural, server operational support modeling and tooling changes that you need to consider to get that holistic view of your transformation? In today’s presentation, we will discuss benefits and risks in each area as well as the needed adjustments to the conventional model that will provide you with a stronger view of what to consider when moving to the virtualized enterprise.

Presenter: Guy Cavallo
Government Technology Advisor
for Microsoft State and Local Government

Bio

Guy Cavallo joined Microsoft after a highly successful twenty-five year career as an enterprise government technology manager at the Federal, State, and local levels. Using that broad based experience, he has assisted Microsoft customers complete enterprise migrations; implement government performance management through business intelligence; implement “green initiatives” to reduce the energy consumption of the government organization; and implement ITIL initiatives, among the highlights.

Cavallo is a noted speaker at government events across the United States. This past year he was the keynote speaker at the Microsoft Public Sector CIO Summit (attended by over 400 Federal, State and Local, and Education executives). He has also represented Microsoft as a speaker at many national, regional, and state wide conferences such as: the International City/County Manager’s Association; National League of Cities; the National Association of Counties, and many state conferences.

Before joining Microsoft, Cavallo spent five years as the IT Director for the City of Charlotte, the nation’s 25th largest City with a $1.5 billion/year budget. During his tenure at Charlotte, he successfully led the City through resolving serious Y2K deficiencies and upgraded their enterprise to state of the art Microsoft technologies. This included rebuilding the entire network and communications infrastructure of the City including rewiring over 70 government buildings. He also helped the City implement performance management through the Balanced Scorecard. Cavallo’s accomplishments at the City were highlighted in Robert McDowell’s book: Driving Digital: Microsoft and Its Customers Speak about Thriving in the E-Business Era.

Prior to joining the City of Charlotte, Cavallo was the first IT Director for the Corporation for National Service (CNS), the Federal agency responsible for the nation’s volunteer programs. CNS was formed by consolidating three independent agencies, each with different enterprise environments, into a single national agency. Within 90 days of the consolidation, he quickly standardized the environment on a single enterprise email solution to improve communications and information sharing.

With CNS as one of the federal agencies launching major Presidential initiatives, Cavallo was tasked to build a national tracking and funding system for the new AmeriCorps program. In less than six months a system needed to be built that tracked: volunteer hours; program information; and third party payment information for up to seven years per participant. He also managed the conversion of the Vista Volunteer payroll system from mainframe technology centralized in nine regional offices to being a decentralized client server based systems across the entire United States. As a result of those successes, he was selected for the Federal 100, an annual award presented by Federal Computer Week to the top 100 individuals who made the largest impact on government technology.

Cavallo began his technology career at the Xerox Corporation where he was one of their first national Personal Computer Specialists. At that time Xerox was the key inventor of the first personal computers, Ethernet networking, the GUI interface, and network laser printing – all revolutionary at the time and now key components of every technology infrastructure.

Cavallo received a Bachelor’s Degree in Political Science from the University of Michigan.

Description

Companies today realize there has never been a greater need for IT to become –and be seen as a true asset that delivers ongoing business value. Software has moved from not only being a tool to help people communicate and work better together, but a platform that connects people with the information and business processes they need to make better decisions. In this session Guy Cavallo will discuss the importance of IT delivering value to information. The demands upon IT’s resources seem to be never ending, yet while IT works harder the level of departmental dissatisfaction with IT’s services continues to rise! When IT is considered a cost center vs. a strategic partner – you will constantly find yourself facing this battle. To become a strategic partner IT must move from the role of being just a backlogged department to building strong business ties with each operating department. This session will highlight how to maximize the business value that IT brings to your organization, along with a look at current industry trends and how to select the ones that will have the largest positive impact on government service delivery.

This session will highlight how to maximize the business value that IT brings to your organization, including key areas such as:
IT Governance
Should you be a “ Green IT”
Outsourcing
ITIL and other Methodologies
IT and Government Performance Management
Impact of Industry Trends

Each one of these areas can will impact the organization’s perception of IT services, so planning and preparing for the future will go a long way in demonstrating the business value that IT brings to your government organization.

Presenter: Bill Welge
President and COO
RecordFusion

BIO
Bill Welge is President and COO of RecordFusion. Mr. Welge sets business strategies for all company operations, including product development, business development and client relations. Mr. Welge oversees offices in Pennsylvania, Colorado, Illinois and New York. He currently sits on the Board of Directors for Title Appraisal Vendor Management Association (TAVMA), the trade association of the real estate settlement services industry.
Mr. Welge has built his success on the implementation of innovative technologies for the management and accessibility of land records. Prior to founding RecordFusion, Mr. Welge led the management of RealtyData Corp., to develop advanced solutions to manage land records for more than 130 counties nationwide. Mr. Welge instills his forward-thinking strategies in RecordFusion to provide superior land records management services to county governments and commercial businesses.
Mr. Welge began his career in 1987 as a mortgage banker. He has over 15 years of experience working with businesses to develop their comprehensive plans and is a well recognized speaker in the land records industry.

Abstract
This presentation will provide information on how to enhance your office by using new records management technologies to improve efficiencies and increase effectiveness.

You Will Learn How To:

Incorporate state-of-the-art tools such as automatic and advanced indexing, optical character recognition / intelligent character recognition (OCR/ICR), redaction, electronic recording and electronic certification.

Streamline daily workflows with record management software. Use workflow technologies to transform paper-based processes into efficient, cost-effective electronic processes

Build in checks and balances to improve record accuracy and decrease fraud

Offer enhanced methods of record searching both in your office and online

Increase your revenue stream by offering constituents online services and give the public direct access to view important records

Hope for the best but prepare for the worst with a comprehensive disaster prevention and recovery plan

Who Should Attend:

This seminar will be valuable to any county official or staff member who is looking to improve their office process. We will address the needs of Recorders of Deeds, Registers of Wills, County Clerks, Clerks of Court, Assessors, Treasurers, and other officials who are seeking to automate their records management workflow.

Presenter: Steve Clay
Principal Consultant, Owner
for Momentum

Presenter: Bari Dzomba
MSIS, CCSPA, Senior Consultant
for Momentum

BIO
Steve Clay is a Principal Consultant and Co-Owner of Momentum, Inc., a professional services company focusing on business consulting, enabling technologies and project management disciplines. Steve is an experienced executive with an extensive background in information system evaluation and implementation, emerging technologies, business process design, IT vision and strategy development, application consulting and deployment, custom training development at all levels, project management, and the development of business strategies.

For the past 15 years he has focused considerable attention on emerging technologies and their application, knowledge management, competency management and training management issues and approaches, and the impact on recent business process transformation initiatives. He has developed and deployed emerging technology curricula for organizations migrating from legacy to distributed information systems. He possesses strong presentation, communication, facilitation and management consulting skills.

Steve has worked with numerous State, Federal and Commercial clients. He is a frequent presenter at industry conferences at the local, regional and national levels. He has held management and executive positions at Deloitte & Touche, RDA Consultants, Ltd., and KnowledgeSoft, Inc., and has experience managing small groups and large meeting environments.

BIO
Bari Dzomba, MSIS, CCSPA is a Senior Consultant for Momentum, Inc., a professional services company focusing on business consulting, enabling technologies and project management disciplines. She possesses a diverse blend of experience in information technology, project management, business analysis, training, organizational development, management, and leadership.
Bari has implemented solutions across a wide variety of industries including Financial, Mortgage Banking, Insurance, Pharmaceutical, Education, and Government and has held several high profile positions with Fortune 500 companies including Senior Consultant, Sr. Client Support Manager, Project Manager, and Training Manager. She has worked closely with individuals at all levels in organizations from end-users to site executives, as well as with clients and vendors. Bari’s leadership skills have been influential Momentum’s Leadership in Knowledge (M-LinK) program.

ABSTRACT
Whether in the private or public sector, organizations in today’s era of accelerated change need to increase their pace of decision-making and to ensure that their decisions are achieving continuous improvement toward strategic goals. Decisions need to be articulated by unambiguous objectives and well-defined measures need to quantitatively demonstrate progress against those objectives.
IT Performance Metrics is a primer in the terminology of metrics, the characteristics, selection and collection of performance measures and the metrics development process within IT services organizations. With effective implementation of the concepts presented, agencies can demonstrate increased mission effectiveness, efficiency and accountability.

Presenter: Tammy Zeoli
Manager, Integrated Technology Solutions Group
for RSM McGladrey, Inc.

Presenter: Michele Juliana
Business Development Manager, Integrated Technology Solutions Group
for RSM McGladrey, Inc.

State and local government agencies know that tax payers and voters are keeping close watch on them. That's what makes working in local government so rewarding. But it also creates challenges as agencies try to keep in touch with constituents (who want fast results) while delivering the most services for the fewest tax dollars.
Citizen/Constituent Relationship Management (CRM) tools offers local government a powerful, affordable way to build closer relations with constituents while driving greater efficiency. All by using processes similar to those widely adopted in the private sector.

This session will cover tools and processes that offer powerful and flexible help for important tasks such as contacting constituents, license and permit processing, grant writing, economic development, and more.
CRM solutions for government
Here is a sampling of these solutions:

CRM
Correspondence and targeted outreach management Organize and track the handling, delivery, and storage of electronic messages from your constituents and within your offices. Improve outreach awareness and service while trimming costs and boosting citizen satisfaction through constituent segmentation and targeted campaigns.
311 Call center management Ease frustration by giving your employees quick, reliable access to the critical information and tools they need to address caller inquiries. Reduce costs through caller self-service options, consolidated customer information from disparate enterprise systems, and automation.

Case and contract management Route case assignments quickly and assign them to appropriate case workers. Streamline the evaluation process by electronically storing forms, applicant histories, past agency actions, and more.
Citizen contact and issue management Service constituents more effectively through better collaboration across city, county, and state government boundaries.
Grant management Simplify grant processing with a standardized, electronic system that follows all legislative grant management directives and provides streamlined access to important information.

Presenter: Scott McCabe
Chief Operating Officer
for IMR

Presenter: Mike Bilardo
Director Government Solutions
for Hyland Software

Synopsis:
This presentation will provide information on how to implement a successful business process analysis for the purpose of improving a business process to improve efficiency, costs and constituent services.

This presentation will focus on how to use Workflow technologies to transform old, paper based processes into new efficient, lean, electronic based processes. We will walk through several examples used throughout government and define areas where workflow can be used to streamline the process. We will examine the critical components of a successful workflow deployment and discuss the core elements of business process automation. We will discuss real case studies where government entities have been successful in implementing this technology to realize real tangible benefits for their organization.

What you will learn:
1. What is workflow and why it is a critical part of an ECM solution
2. Common business problems without workflow
3. How workflow can used to automate, streamline and expedite business processes.
4. Key business and organizational benefits of workflow.
5. What is Business process Automation and Business Process management and how to start a Business Process evaluation in your organization?
6. Key components of a successful business process analysis and workflow deployment.

Who Should attend:
This information will be valuable for any organization looking to evaluate their business processes with the intention of implementing a successful business automation program. Anyone looking to realize the extraordinary value of business process re-engineering and how it can truly change the way you do business.

Presenter: Dr. Bernard S. Meyerson
IBM Fellow
VP Strategic Alliances and CTO
IBM Systems and Technology Group

Future generations of servers must address a multitude of emerging customer needs.
Among these are the accelerating demands for capacity, growing complexity of
distributed environments, shortages of space, power and cooling and increased
staffing demands in a market competing for limited skilled resources. The
unprecedented growth and complexity of applications and data will require
continued improvements in price and performance and IT infrastructures that can be
more easily managed and sustained over time. Future platforms must further enable the consolidation and Virtualization of data and computing resources to drive
capacity utilization far beyond today's levels, some as low as 10% for servers. For
a broad range of applications, suppliers and customers must embrace a transition to
open Linux hosting environments to leverage cost improvements while achieving
enhanced security, virtually limitless scalability, and enterprise-class capabilities.
This transition is well on its way. Accomplishing these priorities will require
dramatic investments in research, creation of more self-managing and self-healing
system technologies, and development of new skills and thinking to support and
exploit what is coming at a very fast pace. Will you be ready?

Presenter: Steve Sams
Vice President, Global Site and Facilities Service
for IBM Corporation

Energy consumption in data centers has doubled in the past 5 years. Despite efforts to
consolidate, industry server and storage shipments are projected to increase dramatically in
the next decade. Business drivers such as compliance tracking, email archiving, data
warehousing, business intelligence and legacy system replacements have fueled the growth of
enterprise class servers and storage subsystems. While much more efficient than the
technology they replace, today's and tomorrow's systems will require significant resources for
power and cooling that must be planned for and have practical limits to their availability. In
just about every data center or server farm, electrical and cooling systems must be upgraded to
meet this demand. This session will outline current best practices and industry trends for
planning and building scalable, efficient , "green" facilities that will enable consolidation and
reduce operating costs.

Presenter: Naresh Malik
IBM Global Technology Services
Integration Sales Leader, End User Services
Workplace Optimization Consulting Services

Adoption of server based client computing can provide the Commonwealth and other organizations with many benefits. Virtual Client Solutions can immediately improve system
security by removing most data and hard drives to a data center environment you control. The
traditional desktop replacement cycle and process completely changes as does the traditional
role of desk side support. Availability and administrative efficiency improves as can the
serviceability of user devices that may be installed over a wide geography. Most customers
today are aware of the benefits of virtualization and have deployed it in their data centers.
Now, these virtualization technologies are being deployed in new ways to address client based
computing. Find out where Virtual Client computing can work for you.

Presenter: Parish Lathi
Application Networking and Datacenter Specialist
for Cisco

Organizations face growing challenges as they continue to modify and develop new applications to keep pace with changing business processes and regulatory requirements. Influential trends including globalization, shared services, virtualization, identity/intellectual property theft, service oriented architectures and web-based applications are changing the way applications and infrastructure need to be architected.

In this environment, organizations are increasingly concerned about performance, availability, security and total cost of ownership related to managing a growing portfolio of applications. As your workforce continues to become more distributed, staying connected and delivering application performance across wide area networks can become increasingly difficult and expensive. As you centralize applications, compute and storage resources to reduce capital expenses, ensuring service and business continuity is critical. Increasingly sophisticated threats demand protection be engineered into the application architecture. And IT organizations have to perform these functions with little to no increase in cost.

As applications grow more complex, organizations are seeking new avenues to deliver greater flexibility, scale and performance while developing best practices around infrastructure-application integration. Managing today's complex application and network deployments requires a range of solutions that provide application-to-application integration and application-to-client delivery and optimization. Like most public sector entities, it's likely that you are struggling to keep up with the demands of today's business models, including:

Increased use of the Web to access customized information
Consolidation of data centers for compliance and cost control
Distributed organizations needing secure, fast access to corporate data
Growing complexity of application infrastructure required to support more complex application deployments
The need to improve scalability, availability, performance, and security of applications without disrupting operations

The network can alleviate these problems by improving the way content is delivered or by offloading functions that previously lived within the applications. With shared services environments you can deliver, secure, and optimize applications to run across networks, integrating systems that were not designed to work together.

This session will focus on how a new generation application infrastructure can benefit both the data center and the remote office by:

Reducing costs through resource optimization
Enhancing productivity by delivering superior application performance for all users
Accessing centrally hosted applications, servers, storage, and rich media in a common managed form
Enabling LAN-like performance across wide area links to support video streaming, software distribution
Delivering higher levels of security across the application and network infrastructures

Presenter: Charles Brennan
Deputy Secretary for Public Safety Radio
Office of Public Safety Radio (OPRS)
Governor's Office of Administration
Commonwealth of Pennsylvania

Bio

Charles Brennan joined the Governor’s Executive Offices in January 2006, and shortly after was appointed Deputy Secretary for Public Safety Radio. In that role, he is responsible for leadership and direction of the Office of Public Safety Radio Services (OPRS) in the Governor’s Office of Administration.
OPRS’s mission is the continued development of the Pennsylvania Statewide Radio Network, or PA-STARNet; its operation and maintenance; support for transition to and use of the system; and the establishment of policies, procedures, standards, and best practices to ensure its reliability, security, and availability not only for Commonwealth agency two-way communication requirements, but also for interoperable communication with emergency managers and responders at all levels of government.
Mr. Brennan’s education includes both a Bachelor’s degree in Psychology and a Master’s degree in Criminal Justice Administration from St. Joseph’s University. He is also a graduate of the FBI Academy’s National Associates Program, and of the Program for Senior Executives in State and Local Government at Harvard University’s John F. Kennedy School of Government.
Before assuming his position with the Commonwealth, Mr. Brennan served for 32 years with the Philadelphia Police Department, where he was Deputy Commissioner for Scientific and Technology Services, a position he assumed in April 1998. As Deputy Commissioner, he directed a combined Police Department Information Systems and Communications Bureau with more than 500 employees. The bureau’s responsibilities included the Police Department’s 911 Center, Mobile Communications, the Crime Scene Unit, and the Police Laboratory Division.
In addition, he served as a member of the FBI’s Criminal Justice Information Services Advisory Policy Board for ten years. He was also vice-chairman of Pennsylvania’s Commission on Crime and Delinquency’s Technology Subcommittee. As an adjunct professor at St. Joseph’s University in Philadelphia, he taught courses on Law Enforcement Technology, Management, and Emergency Management.
Mr. Brennan’s experience directing radio and technology operations is an invaluable asset in guiding PA-STARNet, the Commonwealth’s sophisticated statewide wireless network for voice and data communications, to successful completion.

Abstract

The Pennsylvania Statewide Radio Network, PA-STARNet, is an IP-based wireless network for both voice and data communications serving commonwealth government and Pennsylvania’s emergency response community. PA-STARNet today offers radio coverage over more than 91% of the state. The system will eventually serve both as the primary means of radio communication for every major state agency, and as the backbone for state and county interoperable communication during emergencies.
The presentation focuses on progress in the development and use of this important public safety asset. It includes information about agenciy use, data applications running on the network, and plans for the future. It includes as well an account of how PA-STARNet increasingly serves Pennsylvania counties and Regional Counter-Terrorism Task Forces for interoperable communication with state government.

Presenter: Nidhi Srivastava
Director - Quality
for TATA Consultancy Services Limited

Government at all levels (Federal, State, and Local) is concerned about timely and successful implementation of their information technology projects. In the past few years, many government agencies have identified a lack of qualified project managers as one cause of project failures. Poor project management is generally accepted as one of the causes of project failure. The following factors are also at play leading to failures and delays;

Lack of User Involvement
Incomplete Requirements and Specifications
Changing Requirements and Specifications
Lack of Executive Support
Technology Incompetence

The challenges to project success require a comprehensive methodology that minimizes the risks/challenges and is designed to insure success. This session will provide insight into the techniques and methodologies used by a CMM Level 5 company with a forty year record of success with 96% of all project delivered on time and 98% of all projects having no Severity Level 1 or 2 deflects. The session will address the critical management tasks and the metrics used to measure, monitor and control the project and the project team during the entire project lifecycle. The session will provide insight into Continuous Improvement and a list of practical actions that the meeting participants can use in their information technology initiatives.

Presenter: Luke Kempski
President
JPL Productions


Learn how government agencies can use live video webcasting and on-demand videos to communicate with employees, constituents and other key target audiences. In this session, we will use example applications to discuss various approaches to increasing the value of your website with video. Representatives from Commonwealth Media Services and JPL Productions will demonstrate how you can inform, persuade and educate using the power of video. After attending, you will have a broad understanding of the benefits, technology and the requirements to successfully use video on your website.