The term “Effective IT” has different meanings and characteristics for everyone involved. When looking at Shared services, this understanding becomes instrumental in an organizations success. Shared Services must look at:
o Understanding the Customer
o Implementing a Customer-Driven Service Delivery Model
o Getting Governance Right
Key Questions answered will be:
o Where should I focus now in the IT/business relationship to prepare for the challenges to come?
o What will be the key roles, responsibilities and management processes for IT governance, business management, service delivery and customer management?
o How do you make IT governance a more practical challenge to solve?
Presenter:
Michael Gerrard
Vice President Distinguished Analyst
Gartner
