State and local government agencies know that tax payers and voters are keeping close watch on them. That's what makes working in local government so rewarding. But it also creates challenges as agencies try to keep in touch with constituents (who want fast results) while delivering the most services for the fewest tax dollars.
Citizen/Constituent Relationship Management (CRM) tools offers local government a powerful, affordable way to build closer relations with constituents while driving greater efficiency. All by using processes similar to those widely adopted in the private sector.
This session will cover tools and processes that offer powerful and flexible help for important tasks such as contacting constituents, license and permit processing, grant writing, economic development, and more.
CRM solutions for government
Here is a sampling of these solutions:
CRM solution Solution description and benefits
Correspondence and targeted outreach management Organize and track the handling, delivery, and storage of electronic messages from your constituents and within your offices. Improve outreach awareness and service while trimming costs and boosting citizen satisfaction through constituent segmentation and targeted campaigns.
311 Call center management Ease frustration by giving your employees quick, reliable access to the critical information and tools they need to address caller inquiries. Reduce costs through caller self-service options, consolidated customer information from disparate enterprise systems, and automation.
Case and contract management Route case assignments quickly and assign them to appropriate case workers. Streamline the evaluation process by electronically storing forms, applicant histories, past agency actions, and more.
Citizen contact and issue management Service constituents more effectively through better collaboration across city, county, and state government boundaries.
Grant management Simplify grant processing with a standardized, electronic system that follows all legislative grant management directives and provides streamlined access to important information.
Tammy Zeoli
Manager
Intergrated Technology Solutions Group
RSM McGladrey, Inc.
Michele Juliana
Business Development Manager
Intergrated Technology Solutions Group
RSM McGladrey, Inc.
